Frequently Asked Questions
Yes. Every engineer working on gas is Gas Safe registered and carries their ID card — ask to see it, we would rather you did. Our registration number will be shown here and on every certificate we issue.
For emergencies we aim to have someone on the road within the hour, right across LS1 to LS29. Non-urgent work is usually booked within two to three working days, and we give you a two-hour arrival window rather than "sometime Tuesday".
Quotes are free and there is no charge for us to assess a job. We explain the work and parts before we fit anything. Nothing goes ahead without your agreement.
Out-of-hours emergency work carries a higher rate, and we tell you what it is on the phone before we set off. No surprises when the invoice lands.
Yes — workmanship is guaranteed, and parts carry their manufacturer warranty. New boilers come with manufacturer warranties of up to 12 years depending on the model, registered by us on your behalf.
All makes and models. Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, Viessmann, Alpha, Potterton and the rest — including older back boilers and system boilers.
That is a big part of what we do. We run CP12 gas safety checks and servicing across portfolios, coordinate access with tenants, and email digital certificates the same day.
Every Leeds postcode from LS1 to LS29, plus the surrounding towns — Wetherby, Otley, Ilkley, Tadcaster, Guiseley, Garforth, Rothwell, Morley and Pudsey. If you are just outside, ring and ask.
We use dust sheets, shoe covers and take our rubbish with us. Bathroom and boiler jobs get a full clean before we hand back.
Card, bank transfer or cash on completion. Invoices are itemised so you can see exactly what you paid for. Larger installations can be split into staged payments — just ask.
If water is escaping, yes — turn the stopcock off (usually under the kitchen sink) and open the taps to drain the pipes down. Ring us and we will talk you through it on the phone.
We can talk through payment options for full installations. Nothing is arranged without a written quote and a clear breakdown of the total cost first.